At Street Pizza, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, delivery address, and payment information.
• Order Information: Items ordered, order history, preferences, and special instructions.
• Device and Usage Information: IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate with you about your orders, promotions, and updates.
• Improve our products, services, and website experience.
• Prevent fraud and ensure the security of our systems.
• Comply with legal obligations.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Delivery Partners: To deliver your order to your specified address.
• Payment Processors: To securely process your payments.
• Legal Authorities: When required by law or to protect our legal rights.
• Service Providers: Who assist us in operating our website and conducting our business.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.
• Request a copy of your data in a structured, commonly used format.
• Withdraw consent at any time where we are relying on consent to process your data.

To exercise these rights, please contact us using the information below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Street Pizza
Glumsøvej 44, Husum
Phone: +4571597652
Email: info@streetpizza.dk

These Terms & Conditions ("Terms") govern all orders placed with Street Pizza ("we", "us", "our"), whether made in-store, by phone, or through our website or delivery partners. By placing an order, you ("the customer") agree to these Terms.

1. Ordering & Payment

• Orders can be placed in-store, by phone, or online, subject to availability of ingredients and staff capacity.
• Prices are listed in DKK (or your local currency) and include applicable VAT unless stated otherwise.
• Payment is due at the time of ordering (online/phone) or at the time of collection/delivery (in-store).
• We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or inability to fulfil the order.
• Please double-check your order, delivery address, and any allergy notes before confirming — once an order enters preparation, changes may not be possible.

2. Refund & Cancellation Policy

2.1 Cancelling Before Preparation

You may cancel an order free of charge if preparation has not yet started. Once your order has entered the kitchen, we may be unable to cancel it, as food preparation begins promptly to ensure freshness.

2.2 Incorrect, Missing, or Damaged Items

If your order arrives incorrect, incomplete, or damaged, please contact us within 2 hours of receiving your order. We will, at our discretion, offer one of the following:

• A replacement of the affected item(s), free of charge
• A partial or full refund for the affected item(s)
• Store credit toward a future order

2.3 Quality Concerns

If you are unhappy with the quality of your food (e.g. undercooked, overcooked, or not as described), let us know as soon as possible — ideally with a photo — so we can make it right. We take quality feedback seriously and will offer a remake or refund where reasonably justified.

2.4 Late or Non-Delivery

If your delivery is significantly delayed beyond the estimated time, or does not arrive at all, contact us so we can investigate. Where the delay is caused by us or our delivery partner, we will offer a partial refund, full refund, or a credit toward your next order, depending on the circumstances.

2.5 Change of Mind

Because our food is prepared fresh to order, we generally cannot offer refunds or exchanges for a simple change of mind once an order has been placed and preparation has begun. This does not affect your statutory rights regarding faulty or misdescribed goods.

2.6 How to Request a Refund

To request a refund, please contact us with your order number, the date and time of your order, and a brief description of the issue (including a photo where relevant). Approved refunds are issued to the original payment method within 5–10 business days, or sooner where possible.

3. Delivery

• Delivery is available within our advertised delivery zone; delivery fees and minimum order values may apply.
• Estimated delivery times are approximate and may vary due to weather, traffic, order volume, or circumstances beyond our control.
• Please ensure someone is available to receive the order at the address provided. Repeated failed delivery attempts may incur additional charges.
• If you use a third-party delivery platform, that platform's own terms and refund process may also apply alongside ours.

4. Allergens & Food Safety

Our menu items may contain or come into contact with common allergens, including gluten, dairy, egg, soy, and nuts. While we take reasonable precautions, we cannot guarantee any item is completely free of a specific allergen due to shared kitchen equipment. Please inform us of any allergies before ordering, and note that final decisions about what is safe for you to eat remain your responsibility.

5. Promotions & Discounts

• Promotional offers, discount codes, and vouchers are valid only for the period and conditions stated, and cannot typically be combined unless explicitly advertised.
• We reserve the right to amend, withdraw, or refuse any promotion at our discretion, including in cases of suspected misuse.
• Refunds for orders placed using a discount will reflect the amount actually paid, not the full menu price.

6. Limitation of Liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the value of that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence.

7. Governing Law

These Terms are governed by the laws of Denmark, without prejudice to any mandatory consumer protection rights you have under EU or local law in your place of residence.

8. Contact Us

For questions, order issues, or refund requests, please reach out:

Street Pizza
Glumsøvej 44, Husum
Phone: +4571597652
Email: info@streetpizza.dk

At Street Pizza, we strive to provide you with the best possible dining experience. If you are not completely satisfied with your order, we are here to help. This Refund Policy outlines the circumstances under which refunds are available and how to request them.

1. When Are Refunds Available?

1.1 Incorrect or Missing Items

If your order arrives with incorrect or missing items, please contact us within 2 hours of receiving your order. We will offer a replacement of the affected item(s) or a refund for the value of the missing or incorrect items.

1.2 Quality Issues

If you are unhappy with the quality of your food, please contact us as soon as possible, ideally with a photo of the issue. We will assess the situation and offer a remake, refund, or store credit where justified.

1.3 Late or Non-Delivery

If your delivery is significantly delayed or does not arrive, contact us immediately. We will investigate and offer a partial or full refund depending on the circumstances.

1.4 Cancellation Before Preparation

If you cancel your order before preparation has started, you will receive a full refund. Once preparation has begun, we may not be able to cancel or refund the order.

2. When Are Refunds Not Available?

• Change of Mind: We cannot offer refunds for a simple change of mind once an order has been placed and preparation has begun.
• Food Preferences: We cannot refund orders based on personal taste preferences (e.g., "I didn't like the flavor").
• Customer Error: If you provided an incorrect delivery address or phone number, we may not be able to refund your order.
• Third-Party Delivery: If you ordered through a third-party platform, their refund policy may apply in addition to ours.

3. How to Request a Refund

1. Contact us within 2 hours of receiving your order (for incorrect/damaged items) or as soon as possible (for quality issues).
2. Provide your order number, the date and time of your order, and a brief description of the issue.
3. Include photos of the issue where relevant (e.g., incorrect items, quality concerns).
4. Our team will review your request and respond within 1-2 business days.

4. Processing Refunds

• Approved refunds will be issued to the original payment method.
• Refunds typically appear within 5-10 business days, depending on your bank or payment provider.
• For orders placed with a discount, refunds will reflect the amount actually paid, not the full menu price.
• Store credit may be offered as an alternative to a refund and can be used toward a future order.

5. Contact Us

To request a refund or if you have any questions about this policy, please contact us:

Street Pizza
Glumsøvej 44, Husum
Phone: +4571597652
Email: info@streetpizza.dk